The Interview



Emotion or over-emotional?

Emotional Intelligence has a dictionary definition and is described as :

‘noun: emotional intelligence’

‘the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically’. 

"Emotional intelligence is the key to both personal and professional success.”

Daniel Goleman, an American psychologist who helped to popularise emotional intelligence describes five key elements to E.I.

•    Self-awareness.

•    Self-regulation.

•    Motivation.

•    Empathy.

•    Social skills.

CareerBite has coaching focusing on these emotional intelligence skills and more, just click the Success Factor tab to find out more.

Being emotional when describing something in an interview is OK; it is important we feel joy, sadness, excitement, concern, etc., as these are normal emotions and a big part of emotional intelligence. 

The issue happens when people become over-emotional, when the feelings of emotion have run out of control and we leak a more extreme version of the emotion we feel in front of others. This is where a strength, being emotional and in touch with your feelings, if overused, becomes a weakness. 

In an interview setting the interviewer is looking for some emotion as they usually value a candidate showing appropriate emotion as a strength and a way to get to know what makes the candidate tick. That information, in turn, allows them to assess if the candidate has a strong fit to the organisational culture. Showing emotion when answering questions is the right thing to do, so, if you are describing something funny it’s fine to laugh, just don’t laugh hysterically!

If you describe a difficult person or situation as one of your examples in the interview make sure you describe it in a factual and dispassionate way, re-living anger in the interview is not going to impress the interviewer, so if you have negative feelings about something don’t use it as one of your examples in the interview.

When you answer questions, try to avoid using over-emotional language when providing your answer. That is not to say your answer has to be bland, you can use descriptive words that are appropriate to the situation, for example, if you describe a situation where your decision would be under scrutiny and you wanted it to be right, it is OK to say you worried a little over making the right choice as there was a lot depending on it.

Take time to experience the CareerBite Success Factors as these will set you up for success in work and in life, it's worth developing your soft skills before you find yourself in a crisis. In fact, success factors may help you avoid a crisis altogether.

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