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JOB POSTINGS - Information Technology
INFORMATION TECHNOLOLGY INDUSTRY
DIRECTOR OF INFORMATION TECHNOLOGY/SYSTEMS 
SUMMARY:
The Director IT manages the IT team including overseas IT/IS Team and demands of the IT department, including overseeing/directing the help desk, IT change requests, projects related to the JDE ERP system, hardware/network administration, and systems/application development. This person will be responsible for maintaining a reliable and highly focused, customer service oriented IT infrastructure in support of the business and ensuring successful completion of projects.
RESPONSIBILITIES:
- Administer and coordinate the company’s IT department in accordance with organizational policies and goals.
- Ensure the availability and integrity of the US, Asia Pacific, IT infrastructure.
- Provide leadership and direction to the IT team, ensuring high level performance, functionality, and customer service. This includes performance management, selection, training and organizational structure for the department.
- Monitor the health of the IT infrastructure to ensure maximum performance levels and is consistently reliable.
- Oversee maintenance of and enhancements to the IT infrastructure.
- Provide leadership in the configuration and proper use of the JDE system, monitor its health, and enforce best practices to ensure its continuous reliable operation.
- Manage IT projects, especially those dealing with JDE, in accordance with the IT Policies and Procedures.
- Develop and maintain a disaster recovery plan to restore critical IT functions if they should fail.
- Ensure that user accounts are maintained appropriately and modified, as necessary, in a timely manner.
- Gather and analyze information on our current operational procedures and develop recommendations on new and improved systems.
- Analyze the needs of the business and implement improved processes through the use of IT and related MFLEX Global IT Departments.
- Ensure that the IT department provides excellent, timely service in accordance with China IT policy.
- Attend Global IT monthly status meetings.
- Participate in Global IT weekly change control meetings.
- Provide on-call IT service, as needed.
- Document the Asia and US IT server infrastructure.
- Oversee Asia IT operations and support.
QUALIFICATIONS:
- Ten plus years experience working with and/or supporting JD Edwards One World or comparable business system – Oracle, SAP, etc. Five plus years at a manager or director level. Knowledge of JDE is critical.
- Proficiency with the JDE Distribution, Financials and/or Manufacturing modules (specifically Sales Order Entry, Procurement, Forecasting, Inventory, Shop Floor Management, Work Order Processing, Quality, MRP/DRP, Advanced Pricing, General Accounting, A/R and A/P)
- Excellent communications skills, as candidate will be interacting regularly with all levels of management as well as with end users. Bi-lingual, Mandarin/English verbal/written skills required.
- Disciplined work ethic and the type of personality that would thrive in an autonomous work environment
- Strong networking and network design experience with LAN/WAN/VPN
- Strong experience with EMC SAN or other SAN products
- Strong experience with Cisco firewalls and switches
- Strong experience with Budgets and IT infrastructure planning/design
- Strong experience with HP servers, blade servers, or comparable
HELP DESK SUPPORT 
SUMMARY
The Help Desk Support receives requests for technical support and provides Level I support for computers,
printers, copiers, and phones as well as, will be responsible for regular computer maintenance and support.
RESPONSIBILITIES
- Identify, research, and resolve technical issues for end users. Documents resolution.
- Manage the phone system installs, updates, adds/removes/changes.
- Manage & support corporate printers and copiers (both within and outside of Citrix).
- Build and Manage Ghost images.
- Build new workstation configurations and deploy new assets.
- Install and configure software on workstations.
- Perform basic system administration, including backups, log monitoring, etc.
- Provide level I desktop support services for end users
- Monitor and manage Help Desk logs for all user-reported difficulties.
- Report system outages, incidents, and application problems as they occur.
- Provide assistance to management on operational issues as requested.
- Maintain Backup Tapes and Backup Library.
- Workstation upgrades and annual maintenance program.
- Maintain warranty services.
- Blackberry training and support.
- IT Department RMA’s.
- A/O support and maintenance.
- Dynamics support and maintenance.
- Perform other duties as assigned by the IT Director, IT Manager, Network Administrator, or Systems Administrator.
- Conduct training for end users and level 1 support. Responsible for documenting, updating and maintaining all training manuals.
- Cross-Train on all help-desk support with Systems Administrator.
You must have 2+ years experience in a help desk position within a Windows environment.
If you think you fit this description then apply to: resumes@CareerBite.com
No Recruiter Contact Please
Location: Southern California
JDE SUPPORT ANALYST 
SUMMARY
The JD Edwards Support Analyst is responsible for providing daily production support, reporting, documentation and analysis of business
requirements and ongoing enhancements to the JDE One World system. Individual must demonstrate superior customer service and
support by providing timely information and responses to end user needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Daily support for functional users of JDE applications, specifically supporting Finance and Procurement users
- Responsible for managing customizations to the software including gathering business and technical requirements.
- Ensuring data integrity within JDE
- Configuration of JDE to fit current and future business processes
- Provide primary on-call support for JDE and related applications.
- Conduct user workshops and training sessions
- Prepare user test scripts and oversee software testing
- Recommend process improvements
- Prepare business process maps
- Participate in special projects and new implementations
QUALIFICATIONS
- 2-3 years experience working with and/or supporting JD Edwards One World.
- Proficiency with the JDE Distribution, Financials and/or Manufacturing modules (specifically Sales Order Entry, Procurement.
- Excellent communications skills, as candidate will be interacting regularly with upper management as well as with end users.
- Disciplined work ethic and the type of personality that would thrive in an autonomous work environment
- Bachelors Degree in Information Systems is strongly preferred
If you think you fit this description then apply to: resumes@CareerBite.com
No Recruiter Contact Please
Location: Southern California
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